Privacy Policy

Effective Date: September 1, 2024

Olive Hill is committed to protecting your privacy and ensuring compliance with all applicable regulations. (As a result, this privacy policy may be updated in response to changes in our business practices (or legal requirements) with a revised effective date.)

1. Information Collected

This section outlines how we collect, use, store, and protect your personal information in relation to our business services. We collect the following types of personal information from customers and partners, including business communications which comply with 10DLC (10-Digit Long Code) guidelines messaging requirements.:

  1. Contact Information – This includes names, email addresses, phone numbers (including 10DLC numbers), company names, and job titles.
  2. Messaging Data – As part of 10DLC compliance, we collect information related to the messages sent via our platform, including message content, delivery status, timestamps, and recipient phone numbers, for use with 3rd party communication software, such as Zoom.
  3. Technical Data – This includes IP addresses, device information, and other technical data collected when you interact with our website, for use with 3rd party analytics software, such as Google Analytics.

2. Using Information

We use the information collected for the following purposes:

  1. Communication – To facilitate communicate with a business thru messaging (as required for 10DLC compliance), with 3rd party communication software, such as Zoom.
  2. Technical Data – This includes IP addresses, device information, and other technical data collected when you interact with our website, for use with 3rd party analytics software, such as Google Analytics.
  3. Compliance Monitoring – To ensure that all messaging campaigns comply with 10DLC regulations, such as opt-in and opt-out consent standards.
  4. Legal Compliance – To comply with legal obligations related to data privacy laws (e.g., GDPR, CCPA) and telecommunications regulations.

3. Sharing Information

We may share your information with 3rd Parties vendors only under the following circumstances:

  1. Service Providers – We work with 3rd party communication services providers (e.g., Zoom, Microsoft Office) to facilitate message delivery and 10DLC number provisioning.
  2. Legal Requirements – We may disclose your information if required by law or in response to valid legal requests from regulatory authorities.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Opt-out & Opt-in Compliance

As part of 10DLC compliance:

  1. We only send messages to recipients who have provided consent (opted-in) to receive communications from our business.
  2. Recipients can opt-out at any time by following the instructions provided in each message, or by contacting us directly.

5. Data Security & Retention

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include encryption of sensitive data during transmission and secure storage practices.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.